Privacy Policy
In this Privacy Policy, “we”, “us” or “our” means JH Digital (ABN 11429375831). We’re committed to protecting your privacy and handling your personal information with care. This policy explains how we collect, use, store and share your information — whether you interact with us online, over the phone, or in person.
By visiting our website at https://jhdigital.com.au or working with us in any capacity, you’re agreeing to the terms outlined below.
1. What We Collect
We only collect personal information that we genuinely need to deliver our services and improve your experience. This may include:
● Your name and contact details (email, phone number, address)
● Business details or preferences you share with us
● Demographic information (like age or postcode)
● Payment or billing information (e.g., credit card details)
● Images of you (e.g. if you provide testimonials or case studies)
● Feedback, reviews, or information from customer surveys
● Details about products or services you’ve enquired about or purchased
● Data from cookies, analytics, and tracking tools (e.g., your browser type, session activity, IP address, geolocation, and time on site)
● Social media or third-party platform information you’ve agreed to share with us
● Any other personal information you give us or that we collect with your permission
We may collect this information directly from you, through your use of our website or tools, or from trusted third-party sources (e.g. analytics platforms or ad services)
2. How We Use Your Information
We use the personal information we collect to:
● Provide and improve our digital marketing services
● Communicate with you about your enquiries, projects, or support requests
● Send occasional promotional emails (with your consent)
● Analyse and enhance our website, tools, and marketing efforts
● Run competitions or offer special promotions (if applicable)Keep internal records and manage accounts
● Comply with legal requirements
● Review applications (if you apply for a role with us)
3. Disclosure of Personal Information
We may share your information with trusted third parties such as:
● Service providers (e.g., cloud storage, payment processors, IT, marketing, or analytics tools)
● Contractors or team members assisting with your services
● Business partners or collaborators (with your permission)
● Legal or regulatory authorities, if required by law
● Platforms like Google, Meta, or other marketing/advertising tools we use
Some of these third parties may be based overseas or store data outside Australia. If we transfer personal information internationally, we take reasonable steps to ensure your data is protected in line with Australian Privacy Principles.
4. Sensitive Information
In some cases, we may collect sensitive information (such as health info, ethnicity, religious beliefs, or political opinions), but only:
● When you’ve provided it voluntarily and given explicit consent
● When it’s necessary to provide our services
● To protect health or safety in an emergency
● If required or authorised by law
We’ll always handle sensitive data with extra care and only use it for the purpose you provided it for.
5. Cookies, Web Beacons & Tracking
Our website may use cookies and tracking technologies like Google Analytics or Meta Pixel to:
● Understand how users interact with our site
● Deliver more relevant ads (including retargeting)
● Improve our site’s performance and functionality
Cookies don’t directly reveal your identity, but they may be linked to other personal data you’ve shared with us. You can manage or disable cookies through your browser settings.
We may also use web beacons (small pieces of code that monitor user interaction with content or pages).
6. Third-Party Links
Our website may include links to other websites. We have no control over those sites and aren’t responsible for how they collect or handle your information. We recommend reading the privacy policies of any external sites you visit.
7. Controlling Your Information
You’re in control of your personal information, and you have the right to:
● Access the information we hold about you
● Correct anything that’s inaccurate or out of date
● Withdraw consent for marketing communications at any time
● Restrict how we use your data
● Make a complaint if you believe we’ve mishandled your information
We’ll respond to all access and correction requests within a reasonable timeframe. If we can’t grant a request (e.g. due to legal reasons), we’ll explain why.
To update your details, unsubscribe from emails, or make a complaint, please contact us directly using the details below.
8. Data Security
We take reasonable steps to protect your personal information, including:
● Secure cloud-based storage
● Password-protected systems
● Limited internal access
However, no online transmission is 100% secure. While we do our best to protect your data, any information you transmit to us is at your own risk.
9. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our business, technology, or legal obligations. The latest version will always be available on our website, and your continued use of our services means you accept any updates.
10. Contact Us
If you have any questions, requests, or concerns about how we handle your personal information, please get in touch: